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Returns & Exchanges
Thank you for shopping at Hardaddy.
Our online shop provides unique fashion products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customers satisfaction. If you are not satisfied with our product, just send us an email contact us or chat with us Online 7X24. We aim to provide ultimate and friendly customer service support.
-All Purchase (except swimwear, underwear, panties, bags and accessories) can be returned within 30 days (counting from the delivery date of the last item) to our US warehouses.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
-No returns will be permitted more than 30 days after delivery. Therefore, If you are not satisfied with our product, please contact us at your earliest convenience to avoid paying return shipping costs.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Swimwear is not eligible for return.
-Swimwear can only be returned if it is defective/damaged or wrong item.
-Items that do not meet these criteria will not be considered for return.
How to Make Your Return:
Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Noted: You should email us a picture showing the problem/defect after submitting the return request online.
Fast Refund: Most refunds are fully refunded within 7 days after we receive and process your return.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded.
Your order will be fully refunded if it`s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.