Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, mailing address, phone number, or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Link to the privacy policy of the third-party service providers used by the APP

Google Play Services

Google Analytics for Firebase

Firebase Crashlytics

Facebook

Bugly SDK Crashlytics

We want to inform you that whenever you use our Service, in case of an error in the App, we collect data and information (through third-party products) on your phone called Log Data. Log Data may include information such as your device Internet Protocol (IP) address, device name, operating system version, the configuration of the App, the time and the date, and other statistics when you use our Service.

Third Party Links

We do not include or offer third party products or services on our website.

According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By chatting with us or sending us a ticket

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the UK and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur.

We will notify the users via email

• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information&SMS and updates pertaining to orders.

• We may also send you additional information related to your product and/or service.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Your Rights

Access, Correction, and Deletion of your Personal Information. You have the right to access, correct, or delete the personal information that we collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you may make updates within your customer account on the Site or App, or you may contact us via customer service email address. We may not accommodate requests to delete or change information if we believe it would violate any law or legal requirement or result in incorrect information.

Unsubscribe from Our Marketing Communications. If you do not want us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages or you may contact us via customer service email address.

Individuals located in certain countries, including but not limited to the European Economic Area, the United Kingdom, and Switzerland have certain rights in relation to their personal data. At Hardaddy, we respect your rights to be informed, access, correction, portability, restriction, object to processing, and deletion of your personal data. To exercise your privacy rights and choices, you may contact us via customer service email address. If you make a request, we will respond to you in one month.

In addition, we may also process your personal data for direct marketing purposes, and you have a right to object to Hardaddy's use of your personal data for this purpose at any time. If you do not want us to use your email for marketing communications, please click the unsubscribe link at the bottom of our emails. Alternatively, you may contact us via our customer service email address. If you do not want us to use your Whatsapp account and SMS to send you marketing materials, please opt out during the registration process or by responding STOP to any message you receive. In both cases above, to stop receiving marketing materials, you may contact us via customer service email address.

How to delete your account ?

If you need to delete your account, you can find the details at the following link.

https://hardaddy.com/information/how-to-delete-your-account

Contacting Us

If there are any questions regarding this privacy policy you may contact us via customer service email.

These terms of service shall be governed by and construed in accordance with the laws of UK.