1. Q: What currency are prices shown in?
A: You can switch between USD, CAD, and GBP.
2. Q: Where are the products shipped from?
A: Some manufacturers are based in the EU, France, or the United Kingdom, some of them in Asia, and some in the United States.
Most of the items are shipped directly from manufacturers, some from our storehouse.
3. Q: Order placed – when will you ship?
A: Some items like some t-shirts are printed on demand.
Please, allow us 2 – 3 days production time before your order can be shipped.
4. Q: Description of the event discount?
A: All event discounts in our store are mutually exclusive, with only one active discount per order. Automatic discounts including "Buy 1 get 2nd 20% off| Buy 3 get 4th 50% off| Buy 5 get 6th 100%" and it will be used by default. Automatic discounts will be invalidated if the discount code is applied. The ultimate interpretation of all activities is the sole right of interpretation of the Company.
eg: For the discount of "buy 5 get 6th free":
You need to add 6 items in to your shopping cart and the lowest price of the item will be free automatically.
Also, please so kind check whether there are any flash deal items and whether you have input any discount code. If there are any flash deal items or discount code in the order, then the buy 5 get 6th free is not valid anymore because we support one type of discount for one order only.
5. Q: How long will I have to wait?
A: Please refer to our shipping policy.
Orders are usually delivered between 10 and 15 days. But it also depends in which country you live in.
6. Q: Can I cancel my order?
A: You can cancel your order with no penalty up to 24 hours after placing order.
For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.
7. Q: I have mistakenly entered the wrong/incorrect address?
A: Simply reply to your order confirmation email, and we manually change it.
ATTENTION: if order is already been shipped, no refund will be given.
8. Q: I ordered multiple items but got only one. Where are the other ones?
A: The processing time for different items is different. In order to let you get some items earlier, we sent the ready items to you first, then the rest items later. So the order have been divided into 2-3 parcels to you. But you do not need to pay any extra shipping fee. Hope you can understand.
Customer service email: https://hardaddy.com/contact-us
9. Q: I placed an order already, but entered accidentally the wrong size
A: Typically we can not change or adjust order once they have been placed and confirmed. The reason therefor, we use automated process system to fulfill orders and have them shipped out as quickly as possible. Contact us support in this case, we’ll try our best.
9. Q: The Item I received is damaged or defective. How can I return?
A: Please send us an email with pictures (high quality) proof of the demange or defect. Please make sure you include your order number.
10. Q: I keep checking my tracking status and my order isn't moving! Whats going on?
A: One of the most common reasons, is because it is being held by customs for inspections and such. This is completely random and just another aspect of international shipping.
A: Take a look at Hardaddy. We only share your information with manufacurers that shipps to you. Credit Card data and other sensitive data, will never be shared with third parties.
12. Q: What should I do if I’ve been overcharged for my order?
A: We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate. Next time you shop with us, click on the flag at the top right corner of any page, then select your country from the list if it isn't already selected. If there is more than one currency available to you, you'll be able to choose your currency here too. If only one currency is available, the currency will be displayed.
13. Q: I have a question that was not covered here.
A: Contact us via messenger here https://bit.ly/3CnFkrM.
If you have placed an order, please attach order number. We will reply within 24 to 48 hours.