Information
Q & A
Ordering
Q1：What currency are prices shown in?
The default currency is determined based on your location. You can also switch the country, language, and currency by clicking on the icon in the upper left corner of the web page.
Q2. How can I choose the right size?
Products from different categories may have different size measurements. We highly advise you to carefully review the size chart provided on each product's page and refer to the detailed measurements to select an appropriate size.
Q3. Where do I input my coupon?
Please navigate to your Shopping bag page and locate the area of Enter or Select coupon code. Enter a code in that area and click on the "apply" button before proceeding to checkout.
Q4. Why am I not receiving the 50% discount as advertised for the Buy 3 get 4th 50% off?
The one with the lowest price among the 4 items you purchased will enjoy a 50% discount automatically.
However, please note that all event discounts such as Buy 2 get 2nd 20% off, Buy 3 get 4th 50% off, flash sale, etc., are mutually exclusive, and invalidated if a discount code is applied.
Q5. Why do I not enjoy free shipping?
Please verify if your order reach the minimum thresholds after all the discounts have been applied. Additionally, please note that final-sale items are not eligible for free shipping.
Q6. Can I make a change to an order I just placed?
Once you have submitted an order, it cannot be modified online. If you need to make any changes including modifications to products or addresses, please reach out to us via Live Chat, and our team will be glad to assist you before your order is shipped.
Shipping
Q1. Where are the products shipped from?
Your orders will be shipped from one of our warehouses located in the US, EU, or Asia. The specific warehouse will depend on the availability of stock and your delivery address.
Q2. Can you ship the order in one package?
Items are prepared by different warehouses on our website, so they might be shipped separately. The good news is that there won't be any extra shipping fees for separate shipments. We appreciate your understanding in this matter.
Q3. When will I receive my order?
Typically, you are expected to receive your package in 3-7 business days with express or 7-13 business days with Standard shipping. Please get more details in the Shipping & Delivery.
To check where your package is, please click on Tracking order.
Q4. Why hasn't my package's tracking information been updated for a few days?
One of the most common reasons is that the package is being held by customs for inspection. Please do not worry, the tracking information will resume updating after release from the custom.
Returns
Q1. How do I request a return?
We accept return applications within 30 days from the date of receipt. You can initiate the return process through Return Request.
* Instructions:
1. Put in your order Email Address & Order Number
2. Confirm the item(s) you wish to return.
3. Click the "return" button, fill in the reason for the return, and submit your request.
Q2. Should I pay for the return shipping fee?
Yes, customers are responsible for the return shipping fee. We kindly recommend you carefully check the size information and confirm all your order details before placing the order.
Q3. What should I do if the Item I received is damaged or defective?
Please contact our Customer Service and send us clear photos showing the damaged items. We will definitely deal with your problem properly.
Others
Q1. I need assistance with a question that hasn't been covered so far.
Please contact our Customer Service, and we will be delighted to assist you.
Q2. How can I contact your customer service team?
Please reach out to us via Contact US or Live Chat. (Please refer to the image below for the Live chat entrance.)
