Information
Returns & Exchanges
Thank you for shopping at Hardaddy.
Our online shop provides unique fashion products from our independent designers backed by high-quality materials and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction. If you are not satisfied with our product, just send us an email to contact us or chat with us Online 7X24. We aim to provide ultimate and friendly customer service support.
Return&Exchange Policy
-All Purchases (except swimwear, underwear, panties, and accessories, final sale, bundle sale, blind box) can be returned to our US Return Warehouse within 30 days from the delivery date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact.
-The Buyer is responsible for return shipping cost.
Purchase Not Eligible for Return
-Final sale item(s), bundle sale and blind boxes are not eligible for return.
-Swimwear, underwear, panties, bags and accessories can only be returned if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
Note:Items that do not meet these criteria will not be considered for return.
How to Make Your Return
Step1: Click the "Tracking Order" feature at the bottom menu of our home page,then enter your Email Address and Order Number accordingly.
Step2: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Step3: Input return shipping details ( tracking No.& delivery company ) on order page after returning the package to insure speedy process.(Log in our website and click "You - Order list - After sales history - View Detail - Return " to input the return shipping details).
Once we receive your return, please allow 3 to 7 business days to process your returns. We'll email you once we have processed your refund.
Fast Refund
- Send the returned purchase in its original packaging with product tag back to our return center. Once the returned parcel reaches the return center, the refund will be issued to your Hardaddy Wallet or the original payment account (or other refund methods) as per your request in 3 to 7 business days.
Note: Generally, the original shipping charges for an order (if any) are non-refundable.
Kind Reminder before returning
-Any addresses on the parcel are not approved as the return address. That is not our return address and will affect the processing of your return.
-Return packages should be authorized.
-Any return request not authorized by the customer service will not be honored. Please ensure that the item(s) you are returning matches your return request. Do not include additional item(s) not listed.
Order Cancellation
- Your order will be fully refunded if it is canceled within 24 hours of purchase.
- We will NOT accept an order cancellation request if the order has already shipped.
Please submit a help ticket from Contact Us if you decide to cancel the order.
💬 If you have further questions/issues, please don’t hesitate to Contact Us